This document summarizes the things that we think are important to know about the different types of policy we sell. It can help you compare products and is a quick reference but it does not contain the full Policy Wording which is available separately. Please review that document for the complete details of your cover.
All policies run until the flight you have insured has either departed or been cancelled. As the insurance is only purchased to cover a single flight or trip; all policies are non-renewable
We will not process any claims or rebook you on another flight or travel service if you have not paid the premium in full to us.
You will need to ensure that you have internet access in order to make a claim. This can be via a smartphone or any other normal means of accessing the internet.
We will not rebook your travel arrangements until your give your approval to do so.
You can cancel free of charge at any time in your 14-day cooling off period up 24 hours before your flight is scheduled to depart. If you decide to cancel under these circumstances, we will refund all premiums paid unless you have made a claim.
We aim to provide you with a high level of customer service at all times, but if you are not satisfied and
wish to make a complaint the easiest and quickest way is via the Contact Us page on our website:
Alternatively, please call our complaints team on +44 (0)2037971114
If you prefer you can also reach us by post, though it will naturally take a little longer. Write to us at:
Blink Innovation (UK) Limited
6 East Parade
If you are in any way not satisfied with the way your complaint has been handled then you may refer the
matter to the Financial Ombudsman Service.
The Financial Ombudsman Service
Tel: 0800 023 4567
You are also able to use the EU’s online dispute resolution (ODR) platform at http://ec.europa.eu/odr who will notify the Financial Ombudsman Service on your behalf.
Your policy is underwritten by Great Lakes Insurance SE who are members of the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if Great Lakes are unable to meet the liabilities under this policy. You can get more information by asking us or by visiting their website at www.fscs.org.uk.