Flight Cancellation Insurance
This policy summary does not contain the full terms and conditions of the cover. Full terms and conditions can be found in the policy document.
Statement of Demands and Needs
This policy will suit the demands and needs of a customer requiring protection in respect of a single flight cancellation. You should read the important conditions and exclusions to ensure that this policy is right for you. You will not receive advice or a recommendation from Blink Innovation (UK) Limited in relation to this policy. You will need to make your own decision as to whether it suits your needs.
Type of insurance and cover
This insurance policy is provided by Blink Innovation (UK) Limited. Registered Office: 6 East Parade, Leeds, LS1 2AD. Registered in England & Wales, No. 10257192. Authorised and regulated by the Financial Conduct Authority. Firm Reference Number 790304. The policy is underwritten by Great Lakes Insurance SE.
This policy covers you in the event that your airline or flight provider permanently cancels your flight and the cost of providing, where possible, alternative travel to your destination.
Duration of cover
The cover outlined in this policy will automatically be extended to the first alternate flight we book you on.
The policy of insurance will run until the flight you have insured has either departed or been cancelled. As the insurance is only purchased to cover a single flight or trip; all policies are non-renewable.
A Summary of significant and unusual exclusions / limitations
The policy does not provide cover against every event or circumstance. The following is a summary of the main exclusions and limitations that apply. A full list of all the exclusions and limitations can be found in the policy document.
You will find full details of your cancellation rights in the policy document.
You have a 14 day cooling off period from receiving your policy documentation during which you can cancel your policy and receive a full refund of the premium paid, provided no claim has been made during the cooling off period.
If you cancel your policy after the end of this 14 day period, you will not be entitled to receive any refund of the premium paid.
You will also not be entitled to receive any refund of the premium paid if you cancel your policy during the 14 day cooling off period, but this is within the 24 hour period prior to the scheduled departure date and time of your flight, or after the scheduled departure date and time of your flight.
How to make a claim
We will send you a notification to your mobile phone device registered with us in the event that your flight is cancelled. You will need to then log into your account in order to make a claim. This can be via a smartphone or any other normal means of accessing the internet. To make a claim you will need to:
You will find full details of how to make a claim in the policy document.
Your underwriter and the Financial Services Compensation Scheme (FSCS)
Your policy is underwritten by Great Lakes Insurance SE who are members of the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if Great Lakes are unable to meet their liabilities under this policy. You can get more information from the FSCS at www.fscs.org.uk or by telephone on 0800 678 1100.
Making a complaint
We aim to provide a first class level of service at all times. If, for any reason, you feel that our service is not of the standard that you would expect, please tell us. You should address any complaints, in writing, to:
Blink Innovation (UK) Limited
6 East Parade
Or you can email: firstname.lastname@example.org.
If you are not satisfied with our final response, you can refer the matter to the Financial Ombudsman Service (FOS). You can contact the FOS in the following ways:
The Financial Ombudsman Service
Tel: 0800 023 4567
You are also able to use the EU’s online dispute resolution (ODR) platform at http://ec.europa.eu/odr for resolving disputes.