The purpose of this policy is to provide the financial amount necessary to reimburse the cost of sourcing alternative travel arrangements if your flight is cancelled. This policy together with your schedule of Insurance details what You are covered for and what You are not covered for.
Please read this wording carefully to ensure You understand Your entitlement under this policy and importantly what limitations and exclusions may apply to this cover.
Whenever the following words appear in bold in this policy wording they will always have these meanings:
We will cover you for the amount shown on the schedule of insurance in the event that your flight is effected by any cause shown below occurring during the period of insurance
We will not make any payment if You need to re-book your flight in the following circumstances:
We will pay for You to be rebooked on an alternate flight should your flight be cancelled up to the value shown on the schedule.
In the event that no alternate flights are available We may pay for You to travel via an alternate travel service to the value shown on the schedule.
The premium is payable in advance of the specified period in the Certificate of Insurance by debit or credit card. If the premium is not paid to the insurer before the beginning of the period of insurance stated in the policy schedule then We have the right to terminate the insurance contract or to not provide the agreed service.
If at the time of a valid claim under this policy there is another insurance policy in force which covers you for the same loss, We may seek a recovery of some or all of our costs from the other insurer. You must give us any help We may reasonably need to assist us with our loss recoveries. In the event of a claim you may be asked to provide details of any other contract, guarantee, warranty or insurance that may apply.
We aim to provide a first class level of service at all times. If, for any reason, you feel that our service is not of the standard that you would expect, please tell us. You should address any enquiries or complaints, in writing, to:
OR email: firstname.lastname@example.org
Please ensure that all correspondence quotes the policy number shown on your insurance schedule.
If you are not satisfied with our final response, you can refer the matter to the Financial Ombudsman Service.
The Financial Ombudsman Service
We will use the information You provide to arrange and manage your insurance policy improve our services and products or the information available to customers and prospective customers before buying their insurance. If You agree, We will send You marketing information such as updates on other insurance products or offers We think You might be interested in.
We may also need to share your information with other companies such as, insurers, reinsurers, credit or checking agencies, organisations such as the Financial Conduct Authority and other selected third parties.
This policy is underwritten by
Great Lakes SE
Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstraße 107, 80802 Munich
Commercial Register number: HRB 230378
UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ.
Great Lakes is a wholly owned subsidiary of the Munich Re Group rated AA (very strong) by S&P and A+ (superior) by A.M.Best.
Blink Innovation is an appointed representative of AFL Insurance Brokers Limited which is authorized and regulated by the Financial Conduct Authority.
Insurance intermediary Financial Services Registry number:
Your policy is underwritten by Great Lakes Insurance SE who are members of the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if Great Lakes are unable to meet the liabilities under this policy. You can get more information by asking us or by visiting their website at www.fscs.org.uk.